Shipping Policy
Fulfillment & Processing Times
All orders are fulfilled by Printful. Processing times typically range from 2-7 business days before shipping. Please note that processing times may vary depending on product availability and seasonal demand.
Estimated Shipping Times
Once your order is fulfilled, shipping times vary by location:
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USA: 3-7 business days
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Canada: 5-10 business days
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Europe: 5-10 business days
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International: 10-20 business days
Shipping Costs
Shipping costs are calculated at checkout based on location and order size. Printful determines the rates, and we do not have control over changes in pricing.​
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Some international orders may have limited tracking visibility.
Lost, Stolen, or Delayed Shipments
We are not responsible for lost, stolen, or delayed shipments. If you experience an issue, please contact Printful’s support team or your local postal carrier. However, if your package is lost in transit, please reach out to us at support@austinjebrand.shop for assistance. We will do our absolute best to rectify the situation.
Customs & Import Duties
International orders may be subject to customs fees, import taxes, or duties. These charges are determined by the destination country and are the responsibility of the customer.
Address Issues & Returns
If an order is returned due to an incorrect address, additional shipping fees may apply to reship the order. Printful does not accept returns for buyer’s remorse, so please double-check your order before confirming your purchase.
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For further inquiries, contact us at support@austinjebrand.shop.